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of organisations
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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sharing Operational Procedures

Subject:     Sharing Operational Procudures Timeline Request:     Responses collated June 2019 Request How does your Service Desk team store and share operational procedures and policies that the Service Desk Analysts need at their fingertips on a daily basis? Result Click on the below link to download a report with all responses HDAA appreciates the contribution made by its member base.       Search all Member...More >>


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