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74% of organisations make a knowledge base available to end users Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: Process Management , Strategy Management , Technology Management
Sub-Category: Service Catalogue , Business Relationship Management (BRM) , Measurement & Reporting , Planning – Strategic, Tactical & Operational , Service Definition & SLA's , Channel Management , Process Automation & Interfaces , Tool Selection
ITSM , Tool Selection , Service Now , Microsoft Service Manager , LanDesk , HDAA
Service Catalogue Status , Outsourcing High Volume Service Desk Tasks , Member Request Outcome - Self Service AD Password Reset , Member Request Outcome - Online Chat as a Customer Support Channel , Member Request Outcome - Migrating Office 2003 to 2010
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