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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Specific ITSM Tool use for Non-IT Business Units

There is a movement within the industry to make the most of their ITSM tool investment and the focus on integrating IT and other business unit workflows. Request   In their assessment of tools and to assist in their requirements gathering, a HDAA Member sought information and understanding in the use of three specific ITSM tools for non-IT Business Units.  They are Service Now, Microsoft Service Manager and LanDesk. Download the results to view what 62 members think and ...More >>

 


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