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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Single Point of Contact: Phyllis Drucker...

by HDI   Fri 08 March 2019

Roy Atkinson and Phyllis Drucker discuss her thoughts on innovation, self-service portals, enterprise service management, and much more. HDI’s SPOCcast is your single poin...

Single Point of Contact: Stephen Mann...

by HDI   Tue 12 February 2019

Roy Atkinson and Stephen Mann discuss why implementing new technologies seems difficult, what to consider when looking for tools capable of Enterprise Service Management, and much ...

Single Point of Contact: Peter McGarahan...

by HDI   Wed 30 January 2019

An interview with Peter McGarahan discussing the origins of the shift-left strategy, the necessity of knowledge management and data management, getting senior management buy-in, co...

Single Point of Contact: Simone Jo Moore...

by HDI   Tue 11 December 2018

 An interview with Simone Jo Moore discussing the human side of AI, the future of training, and the meaning of VUCA. Along the way, we discussed mixology, frame...

Single Point of Contact: Gregg Gregory...

by HDI   Tue 27 November 2018

An interview with Gregg Gregory discussing teams, teambuilding, and leadership. Gregg’s great insights into the workings of teams can help us all increase our potential for s...

Single Point of Contact: Patti Blackstaffe...

by HDI   Tue 06 November 2018

An interview with Patti Blackstaffe discussing what “people strategy” means and why it matters to IT success. Patti talked about project failures, Agile, and adaptive f...

Single Point of Contact: Jim Bolton...

by HDI   Tue 23 October 2018

An interview with Jim Bolton discussing how problem management can help businesses and organizations find causes for and permanently fix what’s going wrong in the IT realm. ...

Single Point of Contact: Greg Sanker...

by HDI   Wed 10 October 2018

An interview with Greg Sanker discussing the current state of service management and to gain insight on how change management can better serve businesses and organizations. HDI&...

Single Point of Contact: Aprill Allen...

by HDI   Thu 27 September 2018

An interview with knowledge management expert Aprill Allen(a.k.a., Knowledge Bird) discussing the urgent need for knowledge management, the efficacy of tools in the space, and much...

Single Point of Contact: Stuart Rance...

by HDI   Tue 11 September 2018

An interview with service management and security expert Stuart Rance discussing the state of ITSM, what we can learn from DevOps, and much more HDI’s SPOCcast is your sin...

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