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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Single Point of Contact: Barclay Rae...

by HDI   Thu 17 October 2019

HDI’s SPOCcast is your single point of contact podcast for service management and support insights. For Episode 20, I interviewed Barclay Rae, one of HDI’s Top 25 Thoug...

Single Point of Contact: Michael Kublin...

by HDI   Tue 01 October 2019

An interview with Michael Kublin, the founder and president of PeopleTek, about getting organizations un-stuck and practicing leadership wherever you are. HDI’s SPOCcast ...

Single Point of Contact: Leslie O’Flahavan...

by HDI   Tue 27 August 2019

Roy Atkinson interviews Leslie O’Flahavan, a professional writing trainer and coach, about the importance of clear language. HDI’s SPOCcast is your single point of ...

Single Point of Contact: Donna Knapp...

by HDI   Wed 22 May 2019

An interview with Donna Knapp about DevOps, ITSM, ITIL, organizational change, and more. HDI’s SPOCcast is your single point of contact podcast for service management and ...

Single Point of Contact: Chris Chagnon...

by HDI   Thu 25 April 2019

In this podcast Roy Atkinson interviews Chris Chagnon to discuss analytics, artificial intelligence (AI), self-help, and much more. HDI’s SPOCcast is your single point of...

Single Point of Contact: Doug Tedder...

by HDI   Thu 21 March 2019

In this podcast Roy Atkinson interviewes Doug Tedder, consultant and trainer, via Skype about Enterprise Service Management, the VeriSM™ approach, the value of training, and ...

Single Point of Contact: Phyllis Drucker...

by HDI   Fri 08 March 2019

Roy Atkinson and Phyllis Drucker discuss her thoughts on innovation, self-service portals, enterprise service management, and much more. HDI’s SPOCcast is your single poin...

Single Point of Contact: Stephen Mann...

by HDI   Tue 12 February 2019

Roy Atkinson and Stephen Mann discuss why implementing new technologies seems difficult, what to consider when looking for tools capable of Enterprise Service Management, and much ...

Single Point of Contact: Peter McGarahan...

by HDI   Wed 30 January 2019

An interview with Peter McGarahan discussing the origins of the shift-left strategy, the necessity of knowledge management and data management, getting senior management buy-in, co...

Single Point of Contact: Simone Jo Moore...

by HDI   Tue 11 December 2018

 An interview with Simone Jo Moore discussing the human side of AI, the future of training, and the meaning of VUCA. Along the way, we discussed mixology, frame...

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