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make a knowledge base
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Source - HDI Report
About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
An interview with Julie Mohr about disruption, building a chatbot, and the need for knowledge management.
HDI’s SPOCcast is your single point of contact podcast for servi...
HDI’s SPOCcast is your single point of contact podcast for service management and support insights. For Episode 20, I interviewed Barclay Rae, one of HDI’s Top 25 Thoug...
An interview with Michael Kublin, the founder and president of PeopleTek, about getting organizations un-stuck and practicing leadership wherever you are.
HDI’s SPOCcast ...
Roy Atkinson interviews Leslie O’Flahavan, a professional writing trainer and coach, about the importance of clear language.
HDI’s SPOCcast is your single point of ...
An interview with Donna Knapp about DevOps, ITSM, ITIL, organizational change, and more.
HDI’s SPOCcast is your single point of contact podcast for service management and ...
In this podcast Roy Atkinson interviews Chris Chagnon to discuss analytics, artificial intelligence (AI), self-help, and much more.
HDI’s SPOCcast is your single point of...
In this podcast Roy Atkinson interviewes Doug Tedder, consultant and trainer, via Skype about Enterprise Service Management, the VeriSM™ approach, the value of training, and ...
Roy Atkinson and Phyllis Drucker discuss her thoughts on innovation, self-service portals, enterprise service management, and much more.
HDI’s SPOCcast is your single poin...
Roy Atkinson and Stephen Mann discuss why implementing new technologies seems difficult, what to consider when looking for tools capable of Enterprise Service Management, and much ...
An interview with Peter McGarahan discussing the origins of the shift-left strategy, the necessity of knowledge management and data management, getting senior management buy-in, co...
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HDAA - Energising the Service & Support Profession
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