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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
The Everything Department
The definition of community management if it’s not playing around on social media and forums is more like a love affair or conducting...
Knowledge Management - Wisdom, Culture and Learning
Simone has Daniel under the whip! Know where to know what BITPodium is...
Revolutionising SocialIT! In the Age of Social, IT has as much to learn from the business and the business can take advantage of SocialIT.
Next LIVE Netcast sche...
Welcome to the first episode of BITPodium where the crew and their guests will help you navigate living with IT.
Who and what is BITPodium? Dani...
For 2 years 9 months 8 days the ITSM Antipodean crew has been entertaining us with their thoughts, insights and experience all on a voluntary basis. HDAA is tha...
The podcast team talk to Nanyi Gong about ITSM outside of IT.
Month in Review
Tristan busy with itSMFNZ planning.
Simone listening to the evolutionary ITSM discu...
The team talk about the benefits of formal training for ITSM people, their personal preferences, some ROI measures and recent and upcoming industry c
onferences and e...
Welcome to the variety show where ramblings and being let loose in a lolly shop of ITSM could be overwhelming. We’re overheating, flogging our staff and being general...
Talking with guest Peter Hepworth is CEO of the Joint Venture – AXELOS – formed to promote the Best Management Practice including ITIL and PRINCE2.
Karen, Simone and Rob talk to delegates at the itSMF Australia LEADIT 2013 conference about their experiences and highlights. What happens when the bottom of the wo...
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