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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Single Point of Contact: Patti Blackstaffe...

by HDI   Tue 06 November 2018

An interview with Patti Blackstaffe discussing what “people strategy” means and why it matters to IT success. Patti talked about project failures, Agile, and adaptive f...

Single Point of Contact: Jim Bolton...

by HDI   Tue 23 October 2018

An interview with Jim Bolton discussing how problem management can help businesses and organizations find causes for and permanently fix what’s going wrong in the IT realm. ...

Single Point of Contact: Greg Sanker...

by HDI   Wed 10 October 2018

An interview with Greg Sanker discussing the current state of service management and to gain insight on how change management can better serve businesses and organizations. HDI&...

Single Point of Contact: Aprill Allen...

by HDI   Thu 27 September 2018

An interview with knowledge management expert Aprill Allen(a.k.a., Knowledge Bird) discussing the urgent need for knowledge management, the efficacy of tools in the space, and much...

Single Point of Contact: Stuart Rance...

by HDI   Tue 11 September 2018

An interview with service management and security expert Stuart Rance discussing the state of ITSM, what we can learn from DevOps, and much more HDI’s SPOCcast is your sin...

Community Management - The 'Everything' Department...

by BITPodium   Tue 19 August 2014

The Everything Department The definition of community management if it’s not playing around on social media and forums is more like a love affair or conducting...

The KM Apple of Reason...

by BITPodium   Mon 07 July 2014

Knowledge Management - Wisdom, Culture and Learning Opening Simone has Daniel under the whip! Know where to know what BITPodium is...

The Age of Social Business...

by BITPodium   Wed 25 June 2014

Revolutionising SocialIT! In the Age of Social, IT has as much to learn from the business and the business can take advantage of SocialIT. Next LIVE Netcast sche...

Changing the Goods - From Vikings to Whiz Kids...

by BITPodium   Fri 13 June 2014

Welcome to the first episode of BITPodium where the crew and their guests will help you navigate living with IT. The Opening Who and what is BITPodium? Dani...

Reflections, Forecast and Farewell...

by ITSM Antipodean Podcasts   Thu 12 December 2013

For 2 years 9 months 8 days the ITSM Antipodean crew has been entertaining us with their thoughts, insights and experience all on a voluntary basis.  HDAA is tha...

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