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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
An interview with Patti Blackstaffe discussing what “people strategy” means and why it matters to IT success. Patti talked about project failures, Agile, and adaptive f...
An interview with Jim Bolton discussing how problem management can help businesses and organizations find causes for and permanently fix what’s going wrong in the IT realm.
An interview with Greg Sanker discussing the current state of service management and to gain insight on how change management can better serve businesses and organizations.
An interview with knowledge management expert Aprill Allen(a.k.a., Knowledge Bird) discussing the urgent need for knowledge management, the efficacy of tools in the space, and much...
An interview with service management and security expert Stuart Rance discussing the state of ITSM, what we can learn from DevOps, and much more
HDI’s SPOCcast is your sin...
The Everything Department
The definition of community management if it’s not playing around on social media and forums is more like a love affair or conducting...
Knowledge Management - Wisdom, Culture and Learning
Simone has Daniel under the whip! Know where to know what BITPodium is...
Revolutionising SocialIT! In the Age of Social, IT has as much to learn from the business and the business can take advantage of SocialIT.
Next LIVE Netcast sche...
Welcome to the first episode of BITPodium where the crew and their guests will help you navigate living with IT.
Who and what is BITPodium? Dani...
For 2 years 9 months 8 days the ITSM Antipodean crew has been entertaining us with their thoughts, insights and experience all on a voluntary basis. HDAA is tha...
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