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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Service Management for the Business...

by The ITSM Antipodean Podcast   Tue 03 December 2013

The podcast team talk to Nanyi Gong about ITSM outside of IT. Month in Review Tristan busy with itSMFNZ planning. Simone listening to the evolutionary ITSM discu...

The Value of Training...

by ITSM Antipodean Podcasts   Wed 23 October 2013

The team talk about the benefits of formal training for ITSM people, their personal preferences, some ROI measures and recent and upcoming industry c onferences and e...

Deadlines, Downtime & Diets...

by ITSM Antipodean Podcasts   Tue 01 October 2013

Welcome to the variety show where ramblings and being let loose in a lolly shop of ITSM could be overwhelming. We’re overheating, flogging our staff and being general...

Axelos All Areas...

by ITSM Antipodean Podcasts   Thu 15 August 2013

Talking with guest Peter Hepworth is CEO of the Joint Venture – AXELOS – formed to promote the Best Management Practice including ITIL and PRINCE2. Month I...

Live from itSMF Australia LEADIT 2013...

by ITSM Antipodean Podcasts   Tue 13 August 2013

Karen, Simone and Rob talk to delegates at the itSMF Australia LEADIT 2013 conference about their experiences and highlights. What happens when the bottom of the wo...

Whistling Dixie...

by ITSM Antipodean Podcasts   Wed 31 July 2013

The crew tackle a personal but public issue within ITSM about exposing and being exposed. Month in Review ·       Simone takes th...

Finding and Managing Our Talent ...

by ITSM Antipodean Podcasts   Sat 13 July 2013

Month in Review TFT13 was a resounding success. Amazing statistics collated by Chris Dancy. 76 million impressions following the live streaming. More than Knowledge13! Read all ...

I Can't Get No...Satisfaction!...

by ITSM Antipodean Podcasts   Wed 29 May 2013

What happens when the bottom of the world chat about IT Service Management?   Show Notes Month in Review Rob recalls a huge month. itSMF New Zealand confe...

Live from the Floor of itSMFnz13...

by ITSM Antipodean Podcasts   Thu 23 May 2013

What happens when the bottom of the world chat about IT Service Management? Show Notes  This month Rob and Tristan are joined by guest host Kirstie Magowan and a pl...

Unicorns, Horses and the Rise of DevOps...

by ITSM Antipodean Podcasts   Wed 01 May 2013

Rob and Tristan get to talk with special guest, Gene Kim about his ‘aha’ moment, the rise of DevOps and the realism of the “The Phoenix Project” What hap...

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