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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Tug of War: Service & Project Management & Life as an ATO...

by ITSM Antipodean Podcasts   Tue 02 April 2013

Special Guest, Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its trib...

The Real World of Change & Release Management...

by ITSM Antipodean Podcasts   Mon 11 March 2013

What happens when the bottom of the world chat about IT Service Management? Show Notes Month in Review Tristan has nothing to say! He has been busy ‘doing&rs...

The Perilous Ride - Culture & Organisational Change Management...

by ITSM Antipodean Podcasts   Wed 30 January 2013

What happens when the bottom of the world chat about IT Service Management?   Show Notes: Month in Review: Rob’s month in review include the New Zealand Nova...

Festive Roundup...

by ITSM Antipodean Podcasts   Fri 21 December 2012

What happens when the bottom of the world chat about IT Service Management? Show Notes: Festive Roundup: The team share their highlights and lowlights of 2012...

Meet Fred Luddy - CPO ServiceNow...

by ITSM Antipodean Podcasts   Thu 13 December 2012

What happens when the bottom of the world chat about IT Service Management? Show Notes: Month in Review: Rob – Highlight of the month was TFT12. All presentations ar...

Industry Advice on ITSM Technology – What Is It Worth?...

by ITSM Antipodean Podcasts   Mon 05 November 2012

What happens when the bottom of the world chat about IT Service Management. Show Notes: Month in Review: Tristan – Just returned from itSMF International AGM in S...

Standard + Case...

by ITSM Antipodean Podcasts   Tue 02 October 2012

The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.  What happens when the bottom of the world chat about IT Service Mana...

Knowledge Management & ITSM...

by ITSM Antipodean Podcasts   Wed 05 September 2012

The Knowledge Bird talks to us about putting the KM into ITSM.  What happens when the bottom of the world chat about IT Service Management. Month in Review: Trista...

LIVE from the itSMFA LeadIT 2012 Conference...

by ITSM Antipodean Podcasts   Tue 21 August 2012

Once again, the intrepid antipodeans dig the dirt & discover gold at the 15th Annual Conference. What happens when the bottom of the world chat about IT Service Management. ...

ITSM Hands Down! Raising You Up!...

by ITSM Antipodean Podcasts   Wed 08 August 2012

“The ‘stuff’ at this conference will raise you as a knowledge worker, professional and human being”. Chris Dancy, Podmaster extraordinaire achieves a first ...

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