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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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How to Survive Your Conference & Get Your ROI!...

by ITSM Antipodean Podcasts   Wed 18 July 2012

What happens when the bottom of the world chat about IT Service Management. Month in Review: Karen & Tristan discuss the successful itSMF New Zealand conference; L...

I Did ITsm My Way!...

by ITSM Antipodean Podcasts   Wed 20 June 2012

What happens when the bottom of the world chat about IT Service Management. The team (sans Andrew) are LIVE! from the floor of the itSMF New Zealand 2012 conference departure loun...

G2G3 Game On!...

by ITSM Antipodean Podcasts   Fri 01 June 2012

What happens when the bottom of the world chat about IT Service Management. Month in Review: Simone & Karen discuss the past months highlights & lowlights; Sim...

RFPs - Request for Pain? The Good, the Bad & the Ugly...

by ITSM Antipodean Podcasts   Wed 16 May 2012

Month in Review: Tristan, Simone & Andrew discuss the past months highlights & lowlights while Karen travels the world again, attending the ITSMF International Publi...

Drinking from the Fire Hose!...

by ITSM Antipodean Podcasts   Wed 18 April 2012

Month in Review: Tristan, Simone, Andrew and Karen discuss the past months highlights and lowlights. Tristan turns 40! Tristan & Andrew are frustrated with the RFI/RFP ...

Incidents, Problems & Chaos...

by ITSM Antipodean Podcasts   Mon 05 March 2012

Month in Review: Simone, Tristan, and Andrew discuss the past months highlights and low-lights. A special apology from Karen, as she travels the world having drinks with Chris Dan...

Swim, Swam, Swami!...

by ITSM Antipodean Podcasts   Tue 31 January 2012

Month in Review: Tristan, Andrew and Karen discuss the past months highlights and low-lights. A hectic start to 2012 and business is looking good. The IT job market seems to be co...

Prognostication for Tomorrow...

by ITSM Antipodean Podcasts   Wed 21 December 2011

A review with the team on ITSM 2011! THE FESTIVE ROUND-UP Show Notes The Team Reflect on 2011 & Look Forward to 2012 Month in Review: Highlights for the Month: S...

The Jolly Green Giant in the Room!...

by ITSM Antipodean Podcasts   Sat 03 December 2011

The Crew have a tete-a-tete with special guest Alison Rowe on IT Sustainability & provide you a chance to WIN a $50 iTunes voucher. Listener Competition: We need a diff...

Bring IT!...

by ITSM Antipodean Podcasts   Mon 31 October 2011

The Crew discuss mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Show Notes Month in Review: Simone, Andrew and Karen discuss the past mont...

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