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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
The ITSMAP crew talk about organisational change. What do we need to do to make changes "sticky”? Top three tips from Karen, Andrew and Simone.
Month in Rev...
This month the crew discuss the highlights of the itSMF Australia National Conference held in Perth, WA.
Karen wonders whether a lightning rod would have done the trick!!
Listen to your ITSMAP crew record live from the 14th itSMF Australia National Conference in Perth.
The team is joined by Chris Dancy and we talk to a myriad of conference goers in...
The team explore, discover & dig deeper using the upcoming itSMFA August conference program as their topics.
Month in Review:
Simone, Breed, Tristan and K...
The team continues the conversation from Episode 5 where it's all about people.
Andrew, Simone, Breed and Karen all agree that the highlight of the month was the i...
Direct from the departure lounge!
The ITSMAP crew (Karen, Breed, Tristan and Simone) broadcast live from the itSMF New Zealand 7th Annual Conference.
Certification and Credentials Special Guest:
Peter Doherty – The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.
What's a book without a writer! Journalism and ITSM come crashing together and result in Kirstie becoming itSMF Chief Editor in 2009.
Month in Review:
The team discuss ITSM and all things social media. Special guest: Carol Skyring.
Carol Skyring is the Emerging Technologies Specialist at Broadreach Services &nda...
The Aussies and the Kiwis join the Yanks and the Pomms and discuss all things service management.
The team will record Episode 2 on 30 March 2011.
Suggestions for g...
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