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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Why is it so hard!...

by ITSM Antipodean Podcasts   Wed 05 October 2011

The ITSMAP crew talk about organisational change. What do we need to do to make changes "sticky”? Top three tips from Karen, Andrew and Simone. Show Notes: Month in Rev...

Lead, Follow or Get Out of the Way!...

by ITSM Antipodean Podcasts   Tue 13 September 2011

This month the crew discuss the highlights of the itSMF Australia National Conference held in Perth, WA. Karen wonders whether a lightning rod would have done the trick!! Show...

An Austin-taste-ious Live One!...

by ITSM Antipodean Podcasts   Thu 18 August 2011

Listen to your ITSMAP crew record live from the 14th itSMF Australia National Conference in Perth. The team is joined by Chris Dancy and we talk to a myriad of conference goers in...

Lucky No. 7...

by ITSM Antipodean Podcasts   Sat 30 July 2011

The team explore, discover & dig deeper using the upcoming itSMFA August conference program as their topics. Show Notes: Month in Review: Simone, Breed, Tristan and K...

People - It's a Crowd of Potential!...

by HDI Support World Magazine   Wed 29 June 2011

The team continues the conversation from Episode 5 where it's all about people. Show Note: Andrew, Simone, Breed and Karen all agree that the highlight of the month was the i...

LIVE from the itSMF NZ 2011 Conference Floor Departure Lounge ITSMAP...

by ITSM Antipodean Podcasts   Thu 09 June 2011

Direct from the departure lounge! Show Notes The ITSMAP crew (Karen, Breed, Tristan and Simone) broadcast live from the itSMF New Zealand 7th Annual Conference. Breed p...

Ninjas Have Feelings Too!...

by ITSM Antipodean Podcasts   Wed 25 May 2011

Certification and Credentials Special Guest: Peter Doherty – The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications. Show...

Publish This!...

by ITSM Antipodean Podcasts   Wed 27 April 2011

What's a book without a writer! Journalism and ITSM come crashing together and result in Kirstie becoming itSMF Chief Editor in 2009. Show Notes: Month in Review: ...

Sharing Means I love you...

by ITSM Antipodean Podcasts   Wed 30 March 2011

The team discuss ITSM and all things social media. Special guest: Carol Skyring. Show Notes: Carol Skyring is the Emerging Technologies Specialist at Broadreach Services &nda...

The Inaugural ITSMAP Episode...

by ITSM Antipodean Podcasts   Wed 23 February 2011

The Aussies and the Kiwis join the Yanks and the Pomms and discuss all things service management. Close: The team will record Episode 2 on 30 March 2011. Suggestions for g...

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