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internal and external
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Bring IT!

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The Crew discuss mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless.

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Show Notes

Month in Review:

Simone, Andrew and Karen discuss the past months highlights and lowlights. Tristan is unable to join due to illness but Andrew reckons he is still hung-over after celebrating the Kiwis win in the Rugby World Cup.

Andrew’s SPECIAL OFFER for ITSMAP listeners!

Get 15% discount off Thinking Dimensions "IT Root Cause Analysis” training workshop in Sydney on 29/30 November by emailing Andrew Sauter at Thinking Dimensions and mention the ITSMAP podcast. That’s a $1300 course for $1100!

Key Benefits of this workshop:

  • Recover from major incidents faster;
  • Prevent re-occurrence;
  • Manage any crisis as a team through following a structured, focused & time efficient process;
  • Gain stakeholder buy-in for decisions;
  • Dramatically improved decision making;
  • Analyse risk more efficiently;
  • You will have the ability to quickly analyse any situation & prioritise core issues which will remove up to 80% of the effects; &
  • Learn skills that will reduce the number of incidents normally experienced.

Read more ITRCA Brochure.

  • Simone is dropping the ‘ITIL’ word from business conversations to shift the focus from ‘doing’ ITIL to implementing Service Management & shares a great article on ITIL adoption mistakes; &
  • Karen is just glad to have finished her book on organisational change. The book will be available from the itSMF Book Store early November. ISBN 9780117080607.

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The Team Discuss Mobile Computing & BYOD (Bring Your Own Device) with Special Guest Jodie Rugless.

Jodie is Manager of Information Services for the City of Charles Sturt in Adelaide. Prior to this recent position she was the CIO and Acting COO for the Royal District Nursing Service (RDNS). Jodie has been featured in CIO Magazine and The Australian (amongst others) in relation to her approach to mobile computing.

Jodie and the team discuss the concerns regarding BYOD model and whether they are founded or not.

  • BYOD may not be prevalent now but it is what the future holds;
  • BYOD raises employee attraction, engagement & retention. It increases productivity & reduces operational costs. It also raises issues for the Service Desk & support;
  • Mobility should be on the CIO agenda article;
  • Karen’s artcle on BYOD & the impact on ITSM. Read it here;
  • Will BYOD reduce sick leave? Hidden benefits for the organisation but not for the individual? HR concerns need to be addressed;
  • Mobile devices reduce time lost to travel especially for Simone who lives in the middle of Sydney harbor!
  • Jodie compares the difference between RDNS & local government. The council is on the brink of being paperless by bringing council members on to iPads. There are plans to automate the parking inspectors, road fixers etc. The potential to increase community interaction through mobile devices & emerging technology is exciting;
  • Real-time information via mobile devices in the health service dramatically increases quality, productivity & the level of care;
  • The days of the CIO being able to say: "No, we can’t do this” are numbered. The CIO is responsible to the business to enable delivery of solutions;
  • Enterprise solutions not yet mobile ready such as ERP applications;
  • BYOD is not new for many industries e.g. catering, hairdressing & car maintenance;
  • National Broadband Network (NBN) will significantly change the face of BYOD & home computing. Jodie believes that most businesses have not thought about how NBN is going to impact their operation; &
  • Buying habits & decision-making approaches are changing dramatically.

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Booby(s) of the Month:

Beware of the "reply all” option when ranting about your organisation. Google engineer apologizes for recent blog post.

First State set police on man who showed them how 770,000 accounts could be ripped off.

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Close:

The team will record Episode 12 on November 30.

Suggestions for guests and content to info@macanta.com.au.

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