About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management , Technology Management
Communication , Performance Management , Recruitment & Sourcing , Retention , Reward & Recognition , Self Development , Training & Development , Workforce Planning , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Project Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Customer Experience , Governance & Risk Management , Measurement & Reporting , Organisation Development, Change & Culture , Planning – Strategic, Tactical & Operational , Service Definition & SLA's , Vision, Mission & Objectives , Categorisation , Channel Management , Process Automation & Interfaces , Social Media Integration , Tool Selection
BITpodium , ITSM , googleglass , HR , Marketing , talentmanagement , attention economy , gamification , Mark Kawasaki , Chris Dancy , Amber Case , Peter Sims
Why is it so hard! , Whistling Dixie , Unicorns, Horses and the Rise of DevOps , Tug of War: Service & Project Management & Life as an ATO , The Value of Training
Welcome to the first episode of BITPodium where the crew and their guests will help you navigate living with IT.
“No road is long with good company.” Bring your own flavour to the community and what you’re trying to achieve - it’s easier and more fun!
Wishes, requests and praise are welcome. A variety of personalities and guests, one of which could be you. Have a question, suggest a topic or share your particular passion and view.
Next LIVE Netcast scheduled 25 June 2014.
No Result Found
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER