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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management , Technology Management
Communication , Performance Management , Training & Development , Workforce Planning , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Project Management , Reporting , Business Relationship Management (BRM) , Governance & Risk Management , Measurement & Reporting , Organisation Development, Change & Culture , Planning – Strategic, Tactical & Operational , Vision, Mission & Objectives , Channel Management , Social Media Integration
HDAA , ITIL , ITSM , ITSMAP , ITSMFA , ITSMFNZ , KCS , KM , Knowledge Bird , Knowledge Management , Service Desk , Macanta Consulting , ITSMAUNZ , Flipboard , Evernote , Twitter
Why is it so hard! , Whistling Dixie , Unicorns, Horses and the Rise of DevOps , Tug of War: Service & Project Management & Life as an ATO , The Value of Training
The Knowledge Bird talks to us about putting the KM into ITSM.
What happens when the bottom of the world chat about IT Service Management.
The team talk to Aprill Allen about knowledge management and ITSM. Aprill is an independent knowledge management consultant and freelance commercial writer. Her company is Devlogic.
Aprill talks about her highlights from the itSMF Australia 2012 conference. It was her first conference as a speaker. She has a write-up that you can read here. Aprill liked Rob England’s presentation on Standard + Case.
Aprill describes how she got into knowledge management and more recently into IT service management and the itSMF Australia. It was almost an accident!
The e-book that she wrote on 'A Simple Guide to Creating a Knowledge Base' won the itSMF Australia white paper award in 2011.
There is a vast untapped market for service management and itSMF globally.
In 13 months Aprill has become so well known on the global ITSM scene through involvement in itSMF and social media channels.
The list. Aprill is number 4 on the ‘Top 25 ITSM Pundits’ list.
Due to work and family commitments Andrew will be leaving the ITSM Antipodean podcast crew as a regular host but we hope to have Andrew back as a guest or guest host in the future.
Replacing Andrew and balancing the Aussie / Kiwi representation is Rob England, better known to many as the IT Skeptic. Rob will be joining the crew as a host on the next show to be recorded on 26th September.
itSMF Australia Post Conference Roadshow Details: http://www.itsmf.org.au/events/.
Burglar Foiled By Apple Technology: A thief broke into Steve Jobs Silicon Valley home on July 17 and stole apple products, jewelry and other items including a suitcase to carry them in. When the alleged thief later used one of the stolen Apple gadgets – believed to be an iPhone or iPad – to connect to his iTunes account, it triggered an IP address tracking system, which led police to his whereabouts. He remains in jail on $500,000 bail and could face up to eight years in prison if convicted.
Tristan discovered Flipboard at the itSMFA conference. Pull your social media streams together. Evernote is another great application.
TFT12 - The Future Today. 24-hour virtual conference. Vote for speakers at Listly.
The team will record Episode 24 on September 26th. This will be Simone’s last podcast for a few months as she is off to France for a well-deserved break.
Suggestions for guests and podcast content to email@example.com.
Search all Podcasts here.
Return to the Knowledge Base.
For further information, please contact HDAA on T: 1300 130 447.
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