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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Ninjas Have Feelings Too!

Listen on iTunes       Download MP3 here

Certification and Credentials Special Guest:
Peter Doherty – The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.

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Show Notes:

  • Andrew wonders what people are doing ITIL to!;
  • Sony still struggling to move on past being a booby of the month;
  • Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference;
  • Simone involved with the review of itSMF publication on tool selection;
  • Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June & delivering a Thought Rock webinar on 15 June;
  • Peter presenting on the "Art of War & the ITIL Ninja” at the NZ Conference;
  • The Ninja is the Board Member for itSMFA with the portfolio of Qualifications & Certifications;
  • Expert is someone who has made all the mistakes that can be possibly made. This doesn't go anywhere near the definition of ITIL V3 Expert!;
  • priSM (Professional Recognition for IT Service Management) demonstrates your ongoing education & practical application in service management. Qualifications versus credentials;
  • CIO says "priSM – this is what I want”;
  • The priSM-like credentials are not new for industries like accounting, legal, engineering etc. so ITSM (a young industry) needs to learn from those experiences;
  • Special Interest Groups (SIGs) – a great network for coaching & mentoring & a source of collaboration & learning;
  • Check out itSMF AU & NZ for upcoming SIGs and LIGs; &
  • The team let loose on V3 Certifications! Confusing, cumbersome & costly? Peter’s description – "terrible!”.

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Booby(s) of the Month:

NZ Inland Revenue Department canned a $21 million IT project and no one is taking the blame.

Australian Tax Office bungle makes computer font too small.

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Close:

Suggestions for guests and content to info@macanta.com.au.

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