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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Prognostication for Tomorrow

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A review with the team on ITSM 2011!


Show Notes

The Team Reflect on 2011 & Look Forward to 2012

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Month in Review:

Highlights for the Month:

  • Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA & attending first Geek Girl event in Sydney;
  • Tristan’s month has been a blur!
  • Highlights of 2011;
  • Establishment of the ITSMAP crew;
  • Meeting Chris Dancy;
  • itSMF NZ Conference;
  • itSMF AU Conference & the wine tour; &
  • Kepner Fourie course.

Surviving a Year:

  • Inaugral podcast was on 23rd February 2011 – the day after the Christchurch earthquake – magnitude 6.3;
  • Karen’s book – Balanced Diversity & itSMF webinar;
  • Scratch & sniff ITSM book;
  • Get Published – Listen to Chief Editor itSMF Publishing on podcast episode 4;
  • Andrew is doing a book review for itSMF AU on Balanced Diversity;
  • Favourite podcast of 2011;
  • 2011 saw 13 episodes – 5 special guests – 2 live broadcasts from conference floor in AU & NZ;
  • Favorites include the live broadcasts & special guests; &
  • Fujitsu Global Sustainability Benchmark.

Predictions for 2012:

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2012 Events:

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Booby(s) of the Month:

Faulty Royal Mail website over charges customers

Booby of the Year:

Qantas due to their hashtag #qantasluxury disaster. Karen’s recent experience shows that they are still not quite getting it right despite trying very hard!

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The team will record Episode 14 on January 25 2012. This will be our show looking at predictions for 2012 with special guest Rob England aka The IT Skeptic and IT Swami.

Suggestions for guests and content to info@macanta.com.au.

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