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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management , Technology Management
Communication , Performance Management , Recruitment & Sourcing , Retention , Reward & Recognition , Self Development , Training & Development , Workforce Planning , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Project Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Governance & Risk Management , Measurement & Reporting , Organisation Development, Change & Culture , Planning – Strategic, Tactical & Operational , Service Definition & SLA's , Vision, Mission & Objectives , Categorisation , Channel Management , Process Automation & Interfaces , Social Media Integration , Tool Selection
HDAA , Macanta Consulting , Karen Ferris , Tristan Boot , Simone Jo Moore , The IT Skeptic , Andrew Friar , Chris Dancy , ITSM , Podcast , ITSM Weekly
Why is it so hard! , Whistling Dixie , Unicorns, Horses and the Rise of DevOps , Tug of War: Service & Project Management & Life as an ATO , The Value of Training
Karen’s highlight was the Peter Hepworth visit to Australia. Two Q&A sessions in Sydney and Melbourne and interview with Gerard Norsa.
Reflections, Forecast and Farewell
Special guest Chris Dancy
Statistics from Chris:
BORN ON March 4, 2011 – Year 2 started episode 15 at the itSMF NZ conf – Year 3 – 31 – GENE Kim
2 years 9 months 8 days
the ipad was 9 months old
the iphone 4 was 6 months old
JULY 11 2011, I was called the Messiah of social media
HOSTS – Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot, Rob England (sept 30 2012- EP 24)
First Guest – Social Media – Special Guest – Carol Skyring
Booby of the month, joined “NEWSGATOR”, “NEWS POODLES”
USA, SWEDEN, UK, AUSTRAIA, CANADIA
MOST LISTED TO – RFP – THE GOOD BAD AND UGLY
DRINKING FORM THE FIRE HOSE -EP 17 600 LISTENS
MOST DOWNLOADED – INCIDENTS PROGLEMS AND CAOS -EP 15
MAY 6 2012 – EPI 17 SPIKE
JAN 17 2013 – SPIKE
NOV 25 2013 – SPIKE
CEZECH REPUBILC, SOUTH AFRICA’
FIRST SHOW JAN 20 2010
80K Plays GLOBALLY 2013
50 DIFFERENT COUNTRIES
UN recognizes 192 countires so a 1/4 of the globes nations
Picks of the Month
TFT14 18 February 2014. Make it your pick of the month and submit to present.
Booby(s) of the Month
Mandela fake sign language interpreter.
Tristan’s Blue Footed Boobies
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