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Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better understand the workings and state of the industry as a whole,...
Technology is no longer an “add-on” to the way we work; it is the way we work. New systems and applications are being added to the workplace, driving increasing demand ...
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of inform...
2019 HDI Practices & Salary Report, Part 1
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better under...
As the dependence on modern government, education, and healthcare IT grows, the role of IT service management (ITSM) in providing mature capabilities to the organization has become...
It can be a challenge to find professionals that have the right mix of technical and customer service skills to be successful as desktop support technicians (DSTs). Learn about t...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...
Our organizations—whether they’re institutions of higher education, healthcare companies or hospitals, manufacturing companies, or something else—depend on in...
Recent research conducted by HDI and Samanage found that an increasing percentage of organizations either have or are planning to expand service management beyond IT. Expanding the...
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