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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report.
Take a p...
The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on ...
In a survey conducted by HDI in the first quarter of 2017, we asked the community for insights into service management tool use, replacement cycles, and capabilities. Some of the f...
In order to discover more about what IT organizations are doing, planning to do, and thinking about their current states of process maturity and digital transformation, HDI fielded...
The methods of communication we use in our everyday lives are changing, so why shouldn’t the ways customers and end users contact support change as well? No longer can almost...
The annual HDI Technical Support Practices & Salary Report is the definitive resource for technical support leaders. It provides current, valuable information collected f...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...
Libby Wagner is one of only a handful of published poets regularly welcomed into the boardroom. The author of The Influencing Option: The Art of Building a Profit Culture in...
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