1300 130 447

Blog Email Google+
 
Price Guide

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Search Reports

Reset
Reset

2019 HDI Practices & Salary Report, Part 1: Staffing, Training and Com...

by HDI   Mon 01 July 2019

2019  HDI Practices & Salary Report, Part 1   The HDI Practices & Salary Series is a tool used by technical support and service management leaders to bett...

Trend Report - Toward More Mature ITSM: Meeting Demand in Education, G...

by HDI , TeamDynamix   Tue 11 June 2019

As the dependence on modern government, education, and healthcare IT grows, the role of IT service management (ITSM) in providing mature capabilities to the organization has become...

HDI - Infographic - Desktop Support Technician in a Nutshell...

by HDI   Thu 04 April 2019

It can be a challenge to find professionals that have the right mix of technical and customer service skills to be successful as desktop support technicians (DSTs). Learn about t...

HDAA Support Industry Quick Statistics 2018...

by HDI   Fri 30 November 2018

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...

5 Ways to Focus Service Management on Employees...

by HDI   Wed 28 November 2018

Our organizations—whether they’re institutions of higher education, healthcare companies or hospitals, manufacturing companies, or something else—depend on in...

Expanding Service Management Across the Organization...

by HDI   Thu 25 October 2018

Recent research conducted by HDI and Samanage found that an increasing percentage of organizations either have or are planning to expand service management beyond IT. Expanding the...

2018 HDI Practices & Salary Report, Part 3: Technology and Operations ...

by HDI   Mon 17 September 2018

Based on responses of more than 300 of your peers, part three in this year’s Practices & Salary Report series is full of insights, surprises, and current trends d...

Achieve ITSM tool selection success in 6 steps...

by Axios Systems   Tue 11 September 2018

How do you know you’re getting the right value for money when choosing an ITSM solution? Gartner’s latest 6-Step Guide hel...

2018 HDI Practices & Salary Report, Part 2: Ticket Management and Metr...

by HDI   Wed 01 August 2018

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on...

2018 HDI Practices & Salary Report, Part 1: Staffing and Salary Editio...

by HDI   Tue 08 May 2018

2018 HDI Practices & Salary Report, Part 1 That’s right! The most coveted member’s only resource is now available! Based on responses from 488 of your pee...

First<<1 I 2 I 3 I 4 I 5 >>Last