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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
2019 HDI Practices & Salary Report, Part 1
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to bett...
As the dependence on modern government, education, and healthcare IT grows, the role of IT service management (ITSM) in providing mature capabilities to the organization has become...
It can be a challenge to find professionals that have the right mix of technical and customer service skills to be successful as desktop support technicians (DSTs). Learn about t...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...
Our organizations—whether they’re institutions of higher education, healthcare companies or hospitals, manufacturing companies, or something else—depend on in...
Recent research conducted by HDI and Samanage found that an increasing percentage of organizations either have or are planning to expand service management beyond IT. Expanding the...
Based on responses of more than 300 of your peers, part three in this year’s Practices & Salary Report series is full of insights, surprises, and current trends d...
How do you know you’re getting the right value for money when choosing an ITSM solution? Gartner’s latest 6-Step Guide hel...
The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on...
2018 HDI Practices & Salary Report, Part 1
That’s right! The most coveted member’s only resource is now available!
Based on responses from 488 of your pee...
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