1300 130 447
Blog Email Google+
 
Price Guide

Apollo 13 Simulation Game Training Day

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Training
ITIL Foundation Training

ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

2016 HDI Technical Support Practices & Salary Report

The annual HDI Technical Support Practices & Salary Report is the definitive resource for technical support leaders. It provides current, valuable information collected from the industry on items such as resolution rates, cost per incident, staffing, ticket management, technologies, and salaries, for both support centers and desktop support. We hear all the time how support professionals use this report to validate existing practices, benchmark performance against similar organizations...More >>

 


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.




Related Reports:

No Result Found


View All Reports