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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

2016 HDI Technical Support Practices & Salary Report

The annual HDI Technical Support Practices & Salary Report is the definitive resource for technical support leaders. It provides current, valuable information collected from the industry on items such as resolution rates, cost per incident, staffing, ticket management, technologies, and salaries, for both support centers and desktop support. We hear all the time how support professionals use this report to validate existing practices, benchmark performance against similar organizations...More >>


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