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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Strategy Management
Communication , Mobility , Performance Management , Recruitment & Sourcing , Retention , Reward & Recognition , Self Development , Training & Development , Workforce Planning , Measurement & Reporting
HDI , Desktop Support , Survey , Averages , Statistics , Metrics , Feedback , Practices , Trends , Desktop Support , Second Level , Distributed Support , Regional Support
PEEK VIEW - Support Center Practices & Salary Report 2015 , PEEK VIEW - Desktop Support Practices & Salary Report 2015 , HDI The War for Talent 2012 , HDI Support Centre Practices Report 2004 , HDI Support Centre Practices Report 2003
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