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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

2017 HDI Technical Support Practices & Salary Report

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on items such as metrics, ticket management, operations, technology use, and support salaries by job function, for both the support center and desktop support.   Technical support leaders use these reports to: Validate existing practices Justify budgets Benchmark performance against similar organizati...More >>


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