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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

2018 HDI Practices & Salary Report, Part 1: Staffing and Salary Edition

2018 HDI Practices & Salary Report, Part 1 That’s right! The most coveted member’s only resource is now available! Based on responses from 488 of your peers, part one of this year’s report is full of insights, surprises, and current trends driving the world of service and support. Focused on staffing, professional development, and compensation—this report provides all of the intel you need to make a lasting impact on your organization. Highlights from the...More >>

 


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