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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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2018 HDI Practices & Salary Report, Part 3: Technology and Operations Edition

Based on responses of more than 300 of your peers, part three in this year’s Practices & Salary Report series is full of insights, surprises, and current trends driving the world of service and support. Focused on technology and operations, this report provides all of the intel you need to make a lasting impact on your organization. In 2018, our goal was to provide you with actionable, digestible research throughout the year. With that in mind, we divided the Practices &...More >>

 


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