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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Practices Report 2006

Welcome to the 2006 Support Industry Practices Report. This is the second year that HDAA has conducted an Australian based survey and the results from this year have given us the opportunity to undertake some trend analysis against last year’s results. We still receive and distribute the International Practices Report as supplied by HDI - USA and it is interesting to note that the Australian results are pretty much in line with those we are seeing from overseas. I guess the world real...More >>


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