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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Practices Report 2009

Welcome to the 2009 Australian Support Industry Practices Report. This year we took a different tact and piggy-backed off the HDI - USA survey. This means a lot more questions are included in the report but we can only compare against those question where we have historical data from our own surveys over the last few years. Responses have been dropping each year and this year was no different with numbers down again on 2008. Luckily, we do have the raw Australian data from the USA so can co...More >>


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