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About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Support Industry Quick Statistics 2017

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has just been updated with 2017 information. Statistics are an important part of Support Industry life and a critical input to management reporting. The following is a brief snapshot of industry statistics sourced by HDAA from the HDI international survey.   2017 Industry Statistics   Remember...More >>

 


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