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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Support Services People Report 2005

Welcome to the 2005 Support Services People Report. In this year’s survey we have made quite a few changes designed to make the survey as easy and as quick to complete as possible . We have deleted a number of questions that we felt were not adding a lot of value and believe this move has resulted in a much higher completion rate - up from 213 responses in 2004 to 387 in 2005 (an 81% increase). This year unemployment has continued at record low levels. Looking at the survey results t...More >>

 


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