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of organisations
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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Support Services People Report 2006

Welcome to the 2006 Support Services People Report. This year we have further refined the survey and removed some duplication with questions in the HDAA Practices Survey. This has ensured that the Salary Survey remains concise and as easy to complete as possible so as to maximise the number of responses. HDAA collected survey data from 308 responses between August and November 2006. The responses were all from Australian organisations and all currency listed is in Australian dollars (AUD)....More >>


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