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of organisations
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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Support Services People Report 2009

Welcome to the 2009 Support Industry People Report! This is the latest in our range of people reports. We will be conducting three surveys each year - People, Processes & Technology. Processes and Technology are important enablers but it is the people that make it all come together to provide the best possible support for the customer so we felt it only fitting to start the new range of surveys with People. We still receive and distribute the International Practices Survey as supplied by ...More >>


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