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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Desktop Support Practices & Salary Report 2011

This report is the first of its kind. The unique focus on desktop support required the input of practitioners within the desktop support community, along with HDI representatives, to develop a survey that addressed the primary concerns and need for practice sharing in the industry. Download   Search all Reports here. Return to the Knowledge Base. For more information, please contact HDAA on T: 1300 130 447. ...More >>

 


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