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HDI Desktop Support Practices & Salary Report 2015

Fri 28 Aug 2015 Company Author: HDI Author: Jenny Rains

Categorisation:

Category:
Strategy Management

Sub-Category:
Measurement & Reporting

 

Tags:

HDI , Desktop Support , Survey , Averages , Statistics , Metrics , Feedback , Practices , Trends , Desktop Support , Second Level , Distributed Support , Regional Support

 

Related Content:

PEEK VIEW - Technical Support Practices & Salary Report 2016 , PEEK VIEW - Support Center Practices & Salary Report 2015 , PEEK VIEW - Desktop Support Practices & Salary Report 2015 , PEEK VIEW - 2017 Technical Support Practices & Salary Report , HDI Support Centre Practices Report 2004

Desktop support is the function primarily responsible for responding to tickets (incidents, questions, and service requests) that relate to hardware, software, and applications used directly by end users. This function is also responsible for the management of assets assigned to end users and projects related to deployment, movement, additions, or changes (DMAC). Desktop support tickets may be resolved remotely, at the user’s location, via walk-up, or via equipment returns. In some org...More >>
 


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