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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Salary Report 2004

Although the economy is on a slight rebound, the support industry continues to experience cost pressures, through headcount reductions, numerous sourcing solutions, and advances in self-help technologies. Overall comparisons from year to year have seen a slight, but overall increase in salaries, and may reflect a rebound in the overall technology market. Factors determining salary increases remained consistent with prior years. Customer service skills are the most important factors for call ...More >>

 


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