1300 130 447

Blog Email Google+
Price Guide



of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Salary Report 2004

Although the economy is on a slight rebound, the support industry continues to experience cost pressures, through headcount reductions, numerous sourcing solutions, and advances in self-help technologies. Overall comparisons from year to year have seen a slight, but overall increase in salaries, and may reflect a rebound in the overall technology market. Factors determining salary increases remained consistent with prior years. Customer service skills are the most important factors for call ...More >>


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.

Related Reports:

No Result Found

View All Reports