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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Staffing Desktop Support

HDI is very excited to announce the first-ever HDI Research Corner: Desktop Support Edition Report which is now available! If you've been a Desktop Support Leader or Manager for any length of time, odds are you’ve been faced with a variety of questions about staffing levels. This research brief examines data from the 2012 HDI Desktop Support Practices & Salary Report, providing a starting point for making sound staffing decisions in desktop support. Get the report today, and use the...More >>


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