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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDI , Desktop Support , Research , Statistics , Mike Hanson , Jenny Rains , Bomgar , Number of Devices per Technician , Number of End Users per Technician , Number of Tickets Closed by One Technician in a Month , Desktop Support Function in the Support Organisation
PEEK VIEW - Technical Support Practices & Salary Report 2016 , PEEK VIEW - Support Center Practices & Salary Report 2015 , PEEK VIEW - Desktop Support Practices & Salary Report 2015 , HDI - Support Center Practices & Salary Report 2015 , HDI - On-Call Practices
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