1300 130 447
Blog Email Google+
 
Price Guide

 

 

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Center Practices & Salary Report 2013

The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This report provides current, valuable support statistics on items such as call resolution times, cost per incident, trending, and support salaries by job function, such as analyst, team lead, or manager. Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific d...More >>

 


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.




Related Reports:

No Result Found


View All Reports