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 of organisations
 support both
internal and external

Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Center Practices & Salary Report 2013

The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This report provides current, valuable support statistics on items such as call resolution times, cost per incident, trending, and support salaries by job function, such as analyst, team lead, or manager. Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific d...More >>


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