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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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HDI - Support Center Practices & Salary Report 2015

HDI's annual Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This valuable report is available only to Platinum, Gold, Silver and Virtual members.   This report provides current, valuable support statistics on items such as: Call resolution times Cost per incident Trending information Support salaries by job function (such as a...More >>

 


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