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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Centre Practices Report 2004

HDI’s annual Practices survey was conducted in July, August, and September of this year. The majority of participants in the survey were HDI members (79% up from 76% last year), and 40% of you indicated you were active in an HDI chapter. 795 companies completed the survey. We have compared many of the responses with the 2003 survey plus we have added additional analysis based on sub groups (industry, size, type) for some of the more interesting differences we found. Based on your feedb...More >>


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