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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Centre Practices & Salary Report 2009

The 2009 HDI Practices and Salary Survey is presented against the backdrop of a difficult economy, both in the United States and the world, but as seen from the data, the IT support industry is working hard to maintain its commitment to service and support. The most telling aspect of this year’s survey results is noticeable in the impact on training, salary, and bonuses, currently and anticipated by support managers for the coming year. Trend data will be especially interesting over the ...More >>

 


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