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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Centre Practices & Salary Report 2010

Each year, HDI strives, through the creation of the HDI Practices & Salary Report, to provide the technical service and support industry with a valuable and convenient tool that support center managers and directors can utilize for several purposes. Not only is this report a look at the state of the industry, it also offers an inside look at the support center practices used throughout the industry. In turn, it allows managers and directors to validate existing practices, discover new id...More >>

 


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