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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Support Centre Practices & Salary Report 2011

The goal of the HDI Support Center Practices & Salary Report is to provide support center leaders with a view of the industry as a whole, to help them make a positive imprint on their industries. For that reason, this report illustrates current and past  practices in a variety of areas, such as incident management, technology, adopted frameworks, outsourcing, compensation, training, and satisfaction. Everything we do makes a difference. Any decision or modification we make leaves i...More >>


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