1300 130 447
make a knowledge base
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Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Strategy Management
Workforce Planning , Measurement & Reporting
HDI , Service Desk Support , Survey , Averages , Statistics , Metrics , Feedback , Practices , Trends , Distributed Support , Regional Support , Field Services
The State of Ticket Management and Metrics in 2019 , The State of Technology and Operations in 2019 , The State of Staffing, Training and Compensation in 2019 , PEEK VIEW - Technical Support Practices & Salary Report 2016 , PEEK VIEW - Support Center Practices & Salary Report 2015
Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report.
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