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PEEK VIEW - Technical Support Practices & Salary Report 2016 , PEEK VIEW - Support Center Practices & Salary Report 2015 , PEEK VIEW - 2017 Technical Support Practices & Salary Report , HDI Support Centre Practices Report 2004 , HDI Support Centre Practices Report 2003
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Desktop support is the function primarily responsible for responding to tickets (incidents, questions, and service requests) that relate to hardware, software, and applications used directly by end users. This function is also responsible for the management of assets assigned to end users and projects related to deployment, movement, additions, or changes (DMAC). Desktop support tickets may be resolved remotely, at the user’s location, via walk-up, or via equipment returns. In some organizations, this function is referred to as field services, deskside support, or deskside
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