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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

The State of Staffing, Training and Compensation in 2019

2019  HDI Practices & Salary Report, Part 1 The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better understand the workings and state of the industry as a whole, and to provide them with the knowledge needed to make data-based decisions that will ultimately improve the support provided by their organizations and help them advance in their careers. Delivered this year as a PowerPoint presentation, with charts and tables yo...More >>


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