1300 130 447
66%
of organisations have a knowledge management program in place.
Source - The State of User-Facing Knowledge and Knowledge Management, HDI
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: People Management , Strategy Management , Technology Management
Sub-Category: Communication , Mobility , Performance Management , Recruitment & Sourcing , Retention , Reward & Recognition , Self Development , Training & Development , Workforce Planning , Measurement & Reporting , Tool Selection
HDI , Desktop Support , Survey , Averages , Statistics , Metrics , Feedback , Practices , Trends , Desktop Support , Second Level , Distributed Support , Regional Support
The State of Ticket Management and Metrics in 2019 , The State of Staffing, Training and Compensation in 2019 , PEEK VIEW - Technical Support Practices & Salary Report 2016 , PEEK VIEW - Support Center Practices & Salary Report 2015 , PEEK VIEW - Desktop Support Practices & Salary Report 2015
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