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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Search Service Desk Calculators

HDI Tool - Knowledge Management ROI Calculator...

by HDI  

HDI Excel spreadsheet tool that has evolved over time to help justify the adoption of knowledge management and self-service within the support function. Can be used to help justify...

HDAA Tool - Service Desk Running & Incident Costs...

by HDAA  

This HDAA designed spreadsheet and guide assists you to calculate the cost of support in your organisation. All the calculations are automated in the spreadsheet and the guide e...

HDAA Tool - Workforce Planning Calculator...

by HDAA  

This workforce planning calculator and rostering tool was developed by HDAA to assist members with these important functions. It has been refined and fined tuned over the years ...

HDI Tool - Knowledge Base ROI Model Calculator...

by HDI  

This HDI developed spreadsheet allows you to calculate the return on investment (ROI) of acquiring or building a knowledge base. It is a very useful tool when writing a business ...