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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Tool - Service Desk Running & Incident Costs

This HDAA designed spreadsheet and guide assists you to calculate the cost of support in your organisation. All the calculations are automated in the spreadsheet and the guide explains what you need to include in your calculations and why they are important. Overheads can cover things like: Superannuation payment; Long service leave; Accommodation costs (sq. metre electricity, water, phone etc); Contributions to internal corporate services; & Internal training services; &...More >>


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