1300 130 447
Blog Email Google+
 
Price Guide

Create an account to receive our monthly eNewsletter

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Training
ITIL Foundation Training

ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

HDAA Tool - Service Desk Running & Incident Costs

This HDAA designed spreadsheet and guide assists you to calculate the cost of support in your organisation. All the calculations are automated in the spreadsheet and the guide explains what you need to include in your calculations and why they are important. Overheads can cover things like: Superannuation payment; Long service leave; Accommodation costs (sq. metre electricity, water, phone etc); Contributions to internal corporate services; & Internal training services; &...More >>

 


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.




Related Service Desk Calculators:

No Result Found


View All Service Desk Calculators