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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Tool - Workforce Planning Calculator

This workforce planning calculator and rostering tool was developed by HDAA to assist members with these important functions. It has been refined and fined tuned over the years and has been used in many member organisations with great success. It covers yearly and monthly staffing requirements and is able to be used to quickly calculate staffing required if any of the parameters change e.g. talk time increases by 1 minute or incidents rise by 20% due to a change being implemented. The b...More >>


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