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74% of organisations make a knowledge base available to end users Source - HDI Report
About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: Process Management
Sub-Category: Financial Management , Knowledge Management
Business of Support , KM , Knowledge Management
HDI Tool - Knowledge Management ROI Calculator , HDAA Tool - Workforce Planning Calculator , HDAA Tool - Service Desk Running & Incident Costs
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HDAA Tool - Service Desk Running & Incident Costs