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74% of organisations make a knowledge base available to end users Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Measurement and metrics is an area where most members struggle. So much so that we ran a round of member workshops on just that topic. Simone Moore was the presenter and did a grea...
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Management in your organisation. Freely accessible to Gold a...
This document outlines examples of the processes, and policies you need to have in place to implement Release & Deployment Management in your organisation. This document is fre...
This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Asset and Configuration Management in your organisation. Fr...
Freely accesable to Gold and Platinum Level HDAA Members only. This template can also be purchased. See Pricing - See Table of Contents . This docum...
Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a perio...
Guide: Do you value your Support Center Professionals as you do your customers? Do you value your Support Center Professionals as you do your customers? Support cen...