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HDAA Service Desk Monthly Report Sample...

by HDAA  

Measurement and metrics is an area where most members struggle. So much so that we ran a round of member workshops on just that topic. Simone Moore was the presenter and did a grea...

HDAA Change Management Process, Policy & Procedure Document (Advanced...

by HDAA  

This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Management in your organisation. Freely accessible to Gold a...

HDAA Release & Deployment Management Process & Policy Document (Advan...

by HDAA  

This document outlines examples of the processes, and policies you need to have in place to implement Release & Deployment Management in your organisation. This document is fre...

HDAA Service Asset and Configuration Management Process, Policy & Pro...

by HDAA  

This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Asset and Configuration Management in your organisation. Fr...

HDAA Service Level Management Process, Policy & Procedure Document (A...

by HDAA  

Freely accesable to Gold and Platinum Level HDAA Members only.  This template can also be purchased. See Pricing  - See Table of Contents . This docum...

Service Desk Analyst Job Description Sample...

by HDAA  

Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a perio...

Service Desk Team Lead Job Description Sample...

by HDAA  

Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a perio...

Technical Analyst Job Description Sample...

by HDAA  

Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a perio...

Service Desk Manager Job Description Sample...

by HDAA  

Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a perio...

Employee Relations Quiz...

by HDI, Service Desk Institute  

Guide: Do you value your Support Center Professionals as you do your customers? Do you value your Support Center Professionals as you do your customers? Support cen...

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