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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

16 Week Tool Selecton Process Plan

This is a high level document designed to ensure that you have covered off the strategic milestones in the software selection process. The document is in the form of a checklist which covers 16 key tasks that need to be considered over a 16 week period to ensure all bases are covered in finding the right product for your organisation. From number one – team formation to number 16 - finalise selection this document is a great prompt for doing it right.     ...More >>

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