1300 130 447
Blog Email Google+
Price Guide



About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens


ITIL Training

ITIL Foundation Training
ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

16 Week Tool Selecton Process Plan

This is a high level document designed to ensure that you have covered off the strategic milestones in the software selection process. The document is in the form of a checklist which covers 16 key tasks that need to be considered over a 16 week period to ensure all bases are covered in finding the right product for your organisation. From number one – team formation to number 16 - finalise selection this document is a great prompt for doing it right.     ...More >>

Advanced Template Pricing         Advanced Templates table of contents


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.

Related Templates:

No Result Found

View All Templates