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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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HDAA ITIL Request Model Template

‘Service requests’ are the way that users formally request something. They are interactions with users or customers that relate to IT services that are not about service disruptions. Service requests should follow a standard request fulfillment procedure for their efficient and effective management. The ITIL® Service Operation publication recommends that a documented request model be put in place that sets out a predefined set of procedures and steps for handling a particular ty...More >>

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