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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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HDAA ITIL Service Definition & Configuration Record

Many organisations are tackling how best to define their services and publish a service catalogue to their business and customers. There is a wealth of best practice advice that tells you 'why' this is important to do, but HDAA can help with the 'how'. This template provides HDAA members with a combined Service Definition and Configuration Record that can be used to define all of the service attribute data needed to support a service throughout its lifecycle. It embraces both ITIL® best ...More >>

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