1300 130 447

Blog Email Google+
Price Guide



of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA ITIL Service Definition & Configuration Record

Many organisations are tackling how best to define their services and publish a service catalogue to their business and customers. There is a wealth of best practice advice that tells you 'why' this is important to do, but HDAA can help with the 'how'. This template provides HDAA members with a combined Service Definition and Configuration Record that can be used to define all of the service attribute data needed to support a service throughout its lifecycle. It embraces both ITIL® best ...More >>

Advanced Template Pricing         Advanced Templates table of contents


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.

Related Templates:

No Result Found

View All Templates