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74% of organisations make a knowledge base available to end users Source - HDI Report
About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: Process Management
Sub-Category: Service Catalogue
Service Definition , Define Services , Change Control , Configuration Record , Service Classification , Configuration Item , CI , Service Hours , Service Type
Steps to Successful ITSM Process Adoption , Sample Standard Operating Procedure (SOP) , Sample Balanced Scorecard Template , Post Implementation Review (PIR) Advanced Template , Operational Level Agreement Sample (Advanced Template)
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