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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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HDAA Problem Management Process, Policy & Procedure Document (Advanced Template)

This document outlines examples of the processes, policies and procedures you need to have in place to implementProblem Management into your organisation. It covers not only the processes as recommended by ITIL®, but information your people (staff) and support system provider will need. Please review the PDF document, before contacting HDAA for the word document to tweak to suit your organisation requirements.  Table of Contents 2.    Preamble 3.    D...More >>

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