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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Service Desk Monthly Report Sample

Measurement and metrics is an area where most members struggle. So much so that we ran a round of member workshops on just that topic. Simone Moore was the presenter and did a great job at imparting the theory and then facilitating and gathering information from the workshops which she documented in the workshop outcomes and then created a reporting template that could be tailored and used to suit most organisations. The theory, outcomes, sample report and excel calcs for the report are all atta...More >>

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