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74%

 
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available to end users 



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About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Operational Level Agreement Sample (Advanced Template)

This Template is only available to HDAA Gold and Platinum level members. Sometimes referred to as a 'memorandum of understanding' (MOU) or 'gentleman's handshake', an Operational Level Agreement (OLA) sets out the roles, responsibilities and working relationships between internal teams that work together to deliver services to customers. This template provides a customisable document that can be tailored to meet the specific scope and requirements of your IT organisation. For examp...More >>

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